Service areas & travel fees

We provide stress-free housecall pet grooming across Selangor and Kuala Lumpur. To bring salon-quality care straight to your doorstep, our straightforward travel fees are calculated based on driving distance from our home base: RM20 within 20 km, RM30 within 30 km, and RM40 within 40 km.

Frequently asked questions

Everything you need to know about our home grooming appointments, from setup requirements to special care for nervous or sensitive pets.

Which locations do you travel to and what are the travel fees?

We exclusively serve homes across Selangor and Kuala Lumpur. Travel fees depend on the distance from our location: up to 20 km is RM20, up to 30 km is RM30, and up to 40 km is RM40.

What space or facilities do I need to prepare at home?

To ensure a smooth and safe grooming session, we kindly ask for:

  • A clean, sheltered, well-ventilated working space with room to groom comfortably.
  • Access to a bathroom or water tap if bathing is included in your service.
  • A functional electrical power socket nearby for clippers and dryers.
  • A convenient parking spot close to your entrance for unloading our grooming equipment.

Can you handle anxious, nervous, or aggressive pets?

Yes. We understand that unfamiliar tools and strangers can be stressful. We use gentle handling techniques, give pets time to decompress, and never rush. Please inform us about your pet's temperament prior to the appointment so we can prepare accordingly.

How long does a grooming session take?

Session duration varies depending on your pet's size, breed, coat condition, temperament, and the specific grooming service requested. Most full grooming sessions take between 1.5 to 3 hours.

Does my pet need to be vaccinated before grooming?

Yes, we strongly recommend that all pets—especially puppies, kittens, and first-time grooming clients—have up-to-date vaccinations to maintain a safe, clean, and hygienic environment for everyone.

What services are included in your grooming packages?

Our standard sessions include thorough bathing, blow-drying, nail clipping, ear cleaning, paw pad trimming, sanitary trimming, and coat styling or deshedding depending on the package selected. Check out our pricing page for complete breakdowns.

What if my pet has sensitive skin, allergies, or fleas?

Please let us know in advance! We can accommodate skin sensitivities with specialized gentle shampoos or discuss medicated treatments. If your pet has active ticks or fleas, inform us prior to booking so we can arrange suitable solutions.

How far in advance should I book, and what is your cancellation policy?

We recommend booking at least 2–3 days in advance, or 5–7 days ahead for weekends and peak periods. We require at least 24 hours' notice for rescheduling or cancellations. Last-minute cancellations or missed appointments without notice may be subject to a fee or loss of deposit.

Ready to pamper your pet at home?

Skip the salon commute and stressful crates. Book a gentle, professional grooming session in the comfort of your own living space today.